At PawshPetHaven, we ship to both domestic and select international locations. Orders are typically processed within 1-3 business days, excluding weekends and holidays, and during peak seasons, processing times may be extended. Shipping options include Standard Shipping (domestic: max 5 business days, international: max 2 business weeks) and free shipping on domestic orders over 60 dollars. Shipping costs are calculated at checkout, and international customers are responsible for any taxes or duties. Once your order ships, we’ll provide tracking information via email. Please note that we are not responsible for lost or stolen packages. If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and photos for assistance. International orders may face customs delays, and PawshPetHaven is not responsible for such delays or additional charges. We strive for timely delivery, but unexpected delays due to weather, holidays, or carrier issues may occur. If you need to update your shipping address after placing an order, please contact us immediately—address changes may not be possible after shipping, and rerouting fees may apply. For any questions or concerns, feel free to reach out to us at pawshpethavencontact@gmail.com. Thank you for choosing PawshPetHaven!